At Bullet, we aim to offer a transparent and user-friendly experience. Coins in the Bullet app are used to unlock premium content, features, and other experiences within the app. Please read our refund policy carefully before making any coin purchases.

1. All Purchases Are Final

All coin purchases made within the Bullet app are non-refundable and non-transferable, except as required by applicable law. Once a transaction is completed, we are unable to reverse or cancel it.

2. Refund Exceptions

Refunds may be considered under exceptional circumstances, including but not limited to:

• Unauthorized or accidental purchases

• Technical issues where coins were not credited despite successful payment

• Double or duplicate transactions

• Fraudulent transactions not initiated by the user

All refund requests will be evaluated case-by-case by our support team.

3. Refund Request Process

To request a refund, please contact our support team at support@bulletshorts.com with the following details:

• Registered email ID or phone number

• Transaction ID / Order ID

• Date and time of transaction

• Reason for refund request

• Any supporting screenshots or evidence

Refund requests must be submitted within 7 days of the transaction date for eligibility.

4. Processing Time

Once a refund request is submitted, our team will respond within 3–5 business days. Approved refunds may take up to 7–10 business days to reflect in your original payment method.

5. Third-Party Store Policies

For transactions made through Google Play or Apple App Store, refunds are subject to their respective policies. In such cases, you may be required to contact the platform directly.

• Google Play Refund Help 
  

• Apple App Store Refund Help

6. Abuse of Policy

Any misuse of the refund process (e.g., repeated claims without valid reason) may result in the suspension or termination of your account.

If you have any further questions or concerns, feel free to reach out to us at support@bulletshorts.com.