Content & Playback Issues

Content & Playback Issues

  • I’m unable to unlock a video using BulletCoins. What should I do?

    → Please ensure you have sufficient coins in your wallet. If coins were deducted but the video didn’t unlock, write to support@bulletshorts.com with your transaction ID.
  • Video is not playing or buffering continuously.

    → Try refreshing your internet connection or switching between Wi-Fi and mobile data. Also ensure you have the latest app update.
  • The video I watched disappeared from my watch history. What now?

    → Login again to refresh your session. If the issue remains, share your user ID with our support team for recovery.

    • Popular Articles

    • BulletCoins & Transactions

      How do I buy BulletCoins? → Tap the wallet icon, choose a coin pack, and complete the payment through available gateways (UPI, cards, wallets). I accidentally bought the wrong coin pack. Can I get a refund? → All purchases are final and ...

    • Bullet App – Coin Refund Policy

      At Bullet, we aim to offer a transparent and user-friendly experience. Coins in the Bullet app are used to unlock premium content, features, and other experiences within the app. Please read our refund policy carefully before making any coin ...

    • BulletShorts Coins

      Coins & Monetization Q1: What are BulletCoins? A: BulletCoins are the in-app virtual currency used to unlock premium content, participate in challenges, and redeem creator support features. Q2: How can I earn BulletCoins? A: Watch daily episodes ...

    • Answering your first ticket.

      Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly. The first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save ...

    • Subscriptions & Payments

      Q1: What’s the difference between Subscription & TVOD? A: Subscription (SVOD): Unlimited access to content with monthly/annual plans. TVOD (Transactional): Pay-per-title using BulletCoins. Q2: How do I subscribe to BulletShorts Premium? A: Go to ...

    • Related Articles

    • Bullet App – Coin Refund Policy

      At Bullet, we aim to offer a transparent and user-friendly experience. Coins in the Bullet app are used to unlock premium content, features, and other experiences within the app. Please read our refund policy carefully before making any coin ...

    • Creator Hub

      Q1: Who can become a creator on BulletShorts? A: Any filmmaker, writer, or storyteller with original content can apply via the Creator Hub. We support independent, studio, and influencer-driven content. Q2: How does revenue sharing work? A: Creators ...

    • For Creators & Talent

      I’m a content creator. How do I collaborate with Bullet? → Join our creator network via this form and submit your pitch/sample reels. Is there a monetization model for creators? → Yes, we support creator tipping, performance-based bonuses, and shared ...

    • Troubleshooting

      Q1: My app won’t load. What should I do? A: Check your internet Restart your phone Update to the latest version Clear cache (Settings → App Info) Q2: Why am I getting playback errors? A: It could be due to: Slow internet Outdated app Server load Try ...

    • BulletShorts Coins

      Coins & Monetization Q1: What are BulletCoins? A: BulletCoins are the in-app virtual currency used to unlock premium content, participate in challenges, and redeem creator support features. Q2: How can I earn BulletCoins? A: Watch daily episodes ...