Contact & Escalation

Contact & Escalation

  • How do I contact customer support directly?

    → Write to support@bulletshorts.com or access the Help Center inside the app.
  • I need to escalate a support ticket. What are the next steps?

    → If unresolved within 72 hours, escalate via email to sk@bulletshorts.com.

    • Popular Articles

    • BulletCoins & Transactions

      How do I buy BulletCoins? → Tap the wallet icon, choose a coin pack, and complete the payment through available gateways (UPI, cards, wallets). I accidentally bought the wrong coin pack. Can I get a refund? → All purchases are final and ...

    • Bullet App – Coin Refund Policy

      At Bullet, we aim to offer a transparent and user-friendly experience. Coins in the Bullet app are used to unlock premium content, features, and other experiences within the app. Please read our refund policy carefully before making any coin ...

    • BulletShorts Coins

      Coins & Monetization Q1: What are BulletCoins? A: BulletCoins are the in-app virtual currency used to unlock premium content, participate in challenges, and redeem creator support features. Q2: How can I earn BulletCoins? A: Watch daily episodes ...

    • Answering your first ticket.

      Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly. The first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save ...

    • Subscriptions & Payments

      Q1: What’s the difference between Subscription & TVOD? A: Subscription (SVOD): Unlimited access to content with monthly/annual plans. TVOD (Transactional): Pay-per-title using BulletCoins. Q2: How do I subscribe to BulletShorts Premium? A: Go to ...

    • Related Articles

    • 📞 Contact & Support

      Q1: How can I contact the BulletShorts support team? A: You can reach us through the following channels: In-App: Go to Profile > Help & Feedback > Contact Us Email: Send your queries to support@bulletshorts.com Support Ticket: Use the "Raise a ...

    • Contact & Support

      Q1: How do I reach support? A: Email us at support@bulletshorts.com or tap Help & Feedback → Raise a Ticket in the app. We respond within 24 hours.

    • Technical Support & Redressal

      App crashed / isn’t opening. What can I do? → Please uninstall and reinstall the app. If the issue remains, email your device details to our support. How can I report a bug or share feedback? → Use the “Help & Feedback” option under settings or write ...

    • General Account & App Usage

      How do I register on Bullet? → Tap on "Sign Up" using your email or social login. No mobile number is mandatory unless required for purchases or contests. I'm unable to register. What should I do? → Ensure you're connected to the internet and using ...

    • BulletShorts Coins

      Coins & Monetization Q1: What are BulletCoins? A: BulletCoins are the in-app virtual currency used to unlock premium content, participate in challenges, and redeem creator support features. Q2: How can I earn BulletCoins? A: Watch daily episodes ...